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analytics and reporting
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Data Extract Via API Step by StepHi There,Do you have any step by step guides for using your API to extract call data for use within a Data Warehouse. I...
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Sep 11, 2023 at 7:49am
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asked in Users
Adoption & Usage Analytics ClarificationI utilized the download feature n the Adoption & Usage report to further understand what made up the summary at the ...
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Jul 27, 2023 at 8:35am
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asked in Users
Adherence for Agents Making Outbound CallsI have a team of agents whose primary role is making outbound calls (appointment reminders and preregistration. Their sh...
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Jul 25, 2023 at 12:12pm
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asked in Users
Performance Reports not accurate?We have RingCentral set up with an AutoAttendant forward so calls made to our Helpdesk number are routed to the RingCent...
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Jul 25, 2023 at 9:26am
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asked in Users
Why is time after external transfer included in handle time?See the example. The green highlighted time that is actual talk time (and hold time) amounts to 2 minutes, but the total...
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Jul 7, 2023 at 4:23pm
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asked in Developers
Business Analytics SubscriptionHow do we get the subscription to update the time span? I have a report created that is for Monday -- Saturday to email ...
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Jul 7, 2023 at 11:12am
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asked in Developers
Do you have to create an 'App' for any / all API use?We are wanting to pull call log and analytics data into our data warehouse for further analysis. Do we have to create an...
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Jul 5, 2023 at 9:26am
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asked in Developers
Matching analytics api (python) to performance reports on the webI want to get matching numbers in analytics api (python) and performance reports on the web, but they are different. Can...
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Jun 24, 2023 at 9:17pm
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3
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asked in Users
Call Volume Stats by the HourI can't figure out how to get a detailed download of call volume by hour for a period of time (like 6 months). The g...
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Jun 21, 2023 at 10:37am
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1
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asked in Users
Analytics reports do not matchIf I look at my analytics report for a specific queue it shows, amongst others #inbound, #answered and #abandoned. When ...
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Jun 13, 2023 at 8:30am
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1
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